aiphoria
Word to the Wise
Capture, understand, and act on every customer interaction — with secure, compliant, and insight-rich AI analysis you can trust
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Three core products. One powerful platform.
Every aiphoria product combines a simple, intuitive experience with powerful features — always secure, always compliant, always insight-driven
Native Voice Capture
We don’t just analyse calls — we capture them directly at the source. aiphoria supports SIP, SIPREC, Microsoft Teams compliance recording, Cisco BroadWorks, and more. Whether through deep network integrations or simple APIs, your voice data is securely captured, ready for insights, compliance, and action.
Smarter Signals, Faster Moves
Our AI surfaces what matters from every call — sentiment shifts, risk signals, key moments, and more. Then our workflow engine takes over. Build playlists of calls that need review, notify teams via email, SMS, WhatsApp or even voice, and push results into your CRM. It’s insight, delivered and actioned — automatically.
Analyse Every Conversation, Without the Cost
Transcription is no longer the bottleneck. Our platform is built to process conversations at high speed and low cost — making it practical to run transcription and AI across every call in your network. No sampling. No blind spots. Just full visibility, at scale.
Powered by optimised AI models on NVIDIA GPUs, so you get the performance — without the price tag.
Scale Anywhere, Deploy Everywhere
Built on Microsoft Azure from day one, our platform uses native cloud technologies to deliver effortless scalability and enterprise-grade resilience. With a PaaS-first, infrastructure-as-code approach, we can spin up full environments in minutes — anywhere in the world — to meet data residency, compliance, or performance requirements.
Auto-scaling ensures you’re always ready for spikes in demand, without overpaying for idle capacity. It’s flexible, repeatable, and built to grow with you.
Responsible AI, Proven Security
We build AI that’s transparent, fair, and accountable — and we’re certified to prove it. As one of the first companies to achieve ISO 42001, we embed ethical governance into every model and decision pipeline.
That commitment continues with certifications including ISO 27001, ISO 22301, BS10008, CSA STAR, Cyber Essentials, PCI DSS 4.0, and more.
→ Visit our Trust Centre
Custom Insights, Your Way
We offer a rich library of out-of-the-box insight models — from compliance detection to sentiment and behavioural cues. But we don’t stop there.
You can define your own patterns, rules, and signals using our intuitive workflow builder or powerful API.
Whether you’re a developer or an analyst, your insights are yours to create, refine, and evolve.
Solutions Highlights
Turn conversations into clarity.
focus is where raw conversations become clear, actionable data. It captures voice across platforms, transcribes it at scale, and uses AI to extract structured insights — so you can search, analyse, and act on every conversation with confidence.
All communications in one place
focus records and transcribes conversations across SIP, Teams, BroadWorks, and more — giving you a unified view of all your communications in a single, easy-to-navigate platform.
From unstructured audio to structured intelligence
We take raw voice data, convert it into accurate text, and use AI to identify patterns, behaviours, and risks — so you can search, quantify, and act on insights with speed and confidence.
Make phone payments without the compliance headache.
transact helps you meet PCI DSS requirements when taking payments over the phone or digital voice channels. It removes sensitive data before it ever touches your systems — making compliance simple, secure, and scalable.
Protect every MOTO payment interaction
Whether your customers are paying by phone, digital voice assistant, or live agent, transact strips out sensitive payment data in real time — reducing risk and scope for PCI DSS compliance.
No system overhaul required
transact integrates seamlessly into your existing call flows, CRM, and telephony stack — no rip-and-replace. It’s a secure, efficient way to modernise your payment process without disrupting the customer experience.
AI insights, delivered straight to your stack.
Our Voice AI API gives you direct access to the same powerful transcription and analysis engine behind focus — ready to embed into your own systems, workflows, or products. Fast, scalable, and fully programmable.
Batch or Real-Time — You Choose
Process voice in bulk with our high-throughput batch API, or use our low-latency synchronous API for real-time use cases like IVRs and voice assistants. Sub-second responses (typically 400–800 ms) make intelligent voice interactions a reality
Flexible, Developer-First Integration
Send audio in, get structured insights out — including transcripts, speaker separation, sentiment, and event tagging. No platform lock-in, no complexity. Just clean, powerful data through a single, well-documented API.
What our clients say
Whether it’s unlocking insight, simplifying compliance, or scaling effortlessly, our customers are seeing real results — and they’re talking about it.
“We backed the team — and the platform blew us away”
When we met Aiphoria, we were immediately struck by the strength, clarity, and drive of the founding team. At Wayra, we invest in people first — and this was one of the quickest unanimous IC decisions we’ve made. The platform’s ability to scale across entire telco networks is incredibly impressive. We’re excited to support the journey.
“Aiphoria brings real expertise to the table.”
At our AI Roundtables, the Aiphoria team consistently stood out for their deep understanding of how AI can be practically applied in the communications industry. They speak with clarity, insight, and experience — and it’s clear they’re building with purpose.
“It’s given our research teams consistent, reliable summaries and insights.”
Working with Aiphoria allowed us to scale something that’s normally incredibly hard to do — capturing, transcribing, and analysing sensitive, multilingual interviews from crisis zones. It’s given our research teams consistent, reliable summaries and insights — even when interviews switch from French to Arabic to English. Aiphoria’s simplicity, security, and real-time translation have made a real difference in how we collect and respond to people’s lived experiences on the ground.
